The following is a list of our commitments to you
1. Free Advice
We offer a free initial consultation during which we will listen to your needs and provide advice on possible solutions. Should you need more tailored advice or require us to make further enquiries/applications, we will inform you of the relevant fees and charges. You will then be able to decide whether you wish to engage our service.
2. Reliable Service
We are committed to offering you a reliable service. This means providing regular updates on your case file, forwarding relevant enquiries to you and answering any queries you may have in a manner that you can rely on.
3. Honest Advice
We will provide you with plain, honest and impartial advice because this builds trust and long-term relationships, something we are very keen to nurture.
4. Professional Service
With qualified and experienced mortgage and protection advisors, you can be assured that we will deliver a professional service tailored to your specific situation.
5. Efficient Service
We will always do our best to provide you with an efficient, hassle free service and respond to your queries quickly.
6. Transparent Advice
By providing you with advice and information in a transparent manner, you will be able to make an informed choice from the options available to you.
7. Friendly Team
Our team members are hardworking and friendly, so you can always rely on us to provide support and guidance every step of the way in achieving your financial goals.
If, in spite of our best efforts, we fall short of our standards or commitments to you, you can be assured that we will do our best to rectify the situation as quickly as possible
